Community Energy Plus (CEP) set up the Home Health programme to provide free energy efficiency advice and efficiency measures to communities in deprived areas of Cornwall. It has installed efficiency measures in over 3,000 homes.

Cornwall is a favourite UK holiday and retirement destination but has a large areas of deprivation, both urban and rural. Many of the most needy people do not take up energy-improvement measures, even if these are free, because they are unaware of what is available, do not understand the information provided, or do not trust the organisations involved. Home Health has reached out to people in the most deprived areas of Cornwall by always working within a specific community and providing information in a range of different ways, most importantly through a local community and health service referral network. This collaboration with trusted people within the community has encouraged large numbers of households to have their efficiency needs surveyed. In some areas, 67% of households contacted in this way have been interested, compared with only about 1% response in a mail-shot approach.